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It may seem like you're on holiday from your debts, but we think there will be a tidal wave of problems as soon as the
restrictions and payment holidays stop, especially for people with council tax, benefits deductions and rent problems.
We have appointments by video call or phone
We will be using WhatsApp voice or video calls or Google Hangouts for these appointments.
If you can't do those, don't worry - we can do phone calls instead.
Please call or WhatsApp 07926 086238 to get in touch.
No matter how much debt you are in, there are always things that can be done to help .
We help people living in West Leicester with debt and related problems.
Other people who took a deep breath and came to us for help said:
' I can't believe the service you give'
'You are our angels!'
'I was in a fog, but now I can see light'
We are asking everyone who would like to go on the waiting list to take some easy steps to help us. This will make a huge difference to how quickly we can help you. If someone arrives at their first appointment without any paperwork then it will take us far longer to sort out their case. Remember that every responsible debt advice centre has to go through the same process, and that the length of your case depends mostly on you and how much paperwork and information you bring to us. Don't worry if this seems a bit daunting; every little helps and if you get stuck just call or message us for help.
You can make a huge difference to your experience of debt advice if you:
- Bring your last 3 months bank statements
- Register for My Revenues & Benefits account for Leicester or Blaby as appropriate (allow a week for this to complete) if you have ever received Housing Benefit or Council Tax debts.
If you can't do this on-line, phone the Council Tax and Housing Benefit departments of your council and ask about Council Tax and Housing Benefit debts.
For each debt ask: what time period does it relate to, how much is the balance, and is there a deduction from earnings or benefits in place?
- Get the WeQ4U app, which will save you a packet when making mobile phone calls and takes the tedium out of phone queues.
- If you are on Universal Credit, phone Universal Credit Debt Management 0345 850 0293 to find out what your Universal Credit deductions are for.
For each debt ask: what is it for, how much is the balance, and how much is the deduction?
- Phone the Tax Credits Helpline 0345 300 3900 and find out if there are any old debts.
For each debt ask: what tax year, how much is the balance, and is there a deduction from earnings or benefit (which one?) in place?
- If you have deductions from earnings, ask your employer for a copy of the letter(s) they had telling them to set up the deduction(s).
- Bring all creditor letters from the past year. Keep your post - even if you can't face opening it - bring it to us!
- Bring your most recent benefits letters
If this seems like a lot to do, don't worry - we can help you if you really get stuck - just do all that you can as it will save a huge amount of time.
If everyone does these actions then we can help far more people :)
You can make a huge difference to your experience of debt advice if you:
- Bring your last 3 months bank statements
- Register for My Revenues & Benefits account for Leicester or Blaby as appropriate (allow a week for this to complete) if you have ever received Housing Benefit or Council Tax debts.
If you can't do this on-line, phone the Council Tax and Housing Benefit departments of your council and ask about Council Tax and Housing Benefit debts.
For each debt ask: what time period does it relate to, how much is the balance, and is there a deduction from earnings or benefits in place?
- Get the WeQ4U app, which will save you a packet when making mobile phone calls and takes the tedium out of phone queues.
- If you are on Universal Credit, phone Universal Credit Debt Management 0345 850 0293 to find out what your Universal Credit deductions are for.
For each debt ask: what is it for, how much is the balance, and how much is the deduction?
- Phone the Tax Credits Helpline 0345 300 3900 and find out if there are any old debts.
For each debt ask: what tax year, how much is the balance, and is there a deduction from earnings or benefit (which one?) in place?
- If you have deductions from earnings, ask your employer for a copy of the letter(s) they had telling them to set up the deduction(s).
- Bring all creditor letters from the past year. Keep your post - even if you can't face opening it - bring it to us!
- Bring your most recent benefits letters
If this seems like a lot to do, don't worry - we can help you if you really get stuck - just do all that you can as it will save a huge amount of time.
If everyone does these actions then we can help far more people :)
We are generally open in daytimes by appointment only
Call, text or WhatsApp us on 07926 086238
Our priority postcode areas are: LE1 1, LE1 4, LE1 5, LE1 6 and LE2 7, LE2 8 and LE3 0, LE3 1, LE3 2, LE3 5, LE3 6, LE3 9 and LE4 0, LE4 2, LE4 5
If you live in one of these we will put you on the waiting list.
Our secondary postcode areas are: LE2 9 and LE3 3, LE3 8, and LE4 1, LE4 3, LE4 4.
If you live in one of these areas we will put you on the waiting list if there are under 10 people already waiting. If you are further away, you may like to try a more local service, or, if you can do WhatsApp video calls, you can still contact us.
In the meantime, please see our self help videos and resources below
Call, text or WhatsApp us on 07926 086238
Our priority postcode areas are: LE1 1, LE1 4, LE1 5, LE1 6 and LE2 7, LE2 8 and LE3 0, LE3 1, LE3 2, LE3 5, LE3 6, LE3 9 and LE4 0, LE4 2, LE4 5
If you live in one of these we will put you on the waiting list.
Our secondary postcode areas are: LE2 9 and LE3 3, LE3 8, and LE4 1, LE4 3, LE4 4.
If you live in one of these areas we will put you on the waiting list if there are under 10 people already waiting. If you are further away, you may like to try a more local service, or, if you can do WhatsApp video calls, you can still contact us.
In the meantime, please see our self help videos and resources below
Money Matters Leicester is affiliated to Community Money Advice (CMA), a national charity that enables
community groups and churches to establish local, free to client, face to face debt advice services.
CMA are committed to supporting churches and other community groups with a vision to help people overcome
their money problems and make a fresh start on a stable financial footing free from the blight of indebtedness
community groups and churches to establish local, free to client, face to face debt advice services.
CMA are committed to supporting churches and other community groups with a vision to help people overcome
their money problems and make a fresh start on a stable financial footing free from the blight of indebtedness
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Why do we volunteer to be debt advisers? Check out this video of Anne, who volunteers at the The Bridge Debt Advisory Service, which, like Money Matters Leicester, is a CMA centre
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